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LEEDS VOLVO CAR TYRESHARRATTS LEEDS
LEEDS VOLVO CAR TYRESHARRATTS LEEDS
Chapel Allerton, Chapeltown, Little London, Meanwood, Potternewton, Scott Hall, Sheepscar
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, MOT, Servicing, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Wheel Alignment
I Looked at a used car on auto trader, went to view it the next day as it was being sold by "Volvo Cars Marshalls". Has I arrived, I managed to look around the car without being hassled or felt like I was going to get pounced on by a pushy salesperson, which is fantastic because as a customer you should know more or less what you want especially when looking for a new car and should not expect the salesperson to tell you what you want or need. So this is a good start. Went inside to the lovely receptionist, who was polite and helpful, (Apologies, I didn't get her name). I was asked to take a seat for an available salesperson and I could help my self to a drink and biscuit. A couple of minutes later I was introduced to Ben. We went straight to the car, I told him exactly what I wanted, no fuss, no messing about, we agreed on a deal, and he sorted the whole thing out so I could come back in the evening to collect the car instead of waiting a week when I was only available. It was a pleasure dealing with Ben, he is an amazing salesperson and a asset to the team, and like I said before, you should really know what you want when looking for a car, not only does this help you but also the salesperson by making the process of buying a car more enjoyable and fun like it should be, not stressing out other what colour should I go for. From start to finish, I've had an amazing experience, yes I've spent ££££ but I did it on my terms and Ben was very professional to respect what I wanted. I will definitely recommend Volvo Car Leeds and definitely recommend them to see Ben! Thanks Again.
F
Appalling!!!!!! If you want hassle free motoring go somewhere else as all this dealership is good for is giving stress. Their fancy website jargon is merely a smokescreen. They do not deliver what they promise. A message to the management:- invest your time in ensuring that you stick to the standards that one expects to get from a main dealer. My wife's due a new car this year, but I'm afraid I wont be buying it from you.
F
Had the pleasure of dealing with Ben when buying a used Volvo this weekend. No pressure, very knowledgeable and straight talking. Pal the service manager also very helpful in explaining warranty options when i enquired. I wouldn't hesitate to recommend Ben and Marshall Volvo if you want a great quality used car.
F
We searched for the specific model we wanted and found one in Leeds. Only needed a phone call to reserve and arrange to view/test drive. We were met by Ben who went through the car in detail with us. Car was as described and ready for us to test drive. We were given plenty of time to look over the car, ask questions etc. We agreed a good price including adding optional extras and Ben made sure these were fitted ready for when we wanted to pick the car up. Best of attention throughout, very personable and professional.
F
Avoid as poor customer services in showroom and poor experience. Bought a V60 used from Marshall’s Leeds. First visit I arrived 30 minutes early for appointment with salesman no.1. Told reception I’d arrived and waited to be dealt with and to view car, I’d driven from Sheffield. 1 hour later was told salesman was still busy and was then passed on to no.2 salesman. Dealership was quiet and so could have been seen to on arrival. Had to then wait for car to be removed from forecourt as it was blocked in, another 10 minutes. Questions I asked about car couldn’t be answered by no.2 about stop/start and timing belt interval. So I googled it. Car was fine but with a heavily stone chipped front valance which I was told wouldn’t be sorted due age of car (5yrs) so expected for age. Although alloys were refurbished during prep. I paid deposit and then was asked if I could fetch car the next day then return it to be prepared the following day as would help them out as end of month (for sales figures I assume). I felt like I was been pressured to take the car ASAP even though I’d said I need to sort out insurance and busy with work so no time for a few days to drive back. Car had marks and scratches also, some were sorted and others left. I viewed car before prep as new in but thought these would be made better, especially front valance. I arranged to collect car following week and booked in for a handover with another salesman no.3. On arrival this person wasn’t available so was passed on to salesman no.4. I then pointed out that if I was spending more money on a new Volvo I’d have been treated completely differently and not passed around to whoever was free. I’d also phoned to ask if it had a tow bar as I’d noticed a spare number plate in the boot, no one phoned back. I checked when I picked up the car and found swan next tow bar in the boot storage. This had a broken lock and was told to repair it would be £140 plus vat as it was used. I’ve already left feedback via Marshall’s sales feedback email they sent me but haven’t received a reply.
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